Common Questions

General Questions

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What do I do if I need help after the office is closed?

Call our main office telephone number 630.527.6322 and ask to have your doctor paged. Our Answering Service will contact your clinician and have him or her telephone you.

If your clinician is unavailable due to an illness or vacation, the doctor or psychologist “on call” will be paged to return your call.

If you are having an medical emergency such as an adverse reaction to your medication or you are suicidal, call 911 or go to the nearest hospital emergency room.

How do I transfer my medical records?

If you are a new patient to Educational & Psychological Services or if you are transferring your records to a clinician outside of Educational & Psychological Services, you need to complete a Release of Information. You may ask us to mail you this form or download it from the Forms section on this website.

What happens at my first session?

When you come to your first session, please arrive 15 minutes early and bring your Registration Form, your insurance card, and a photo ID. Our office staff will review your Registration Form, make copies of your insurance card and your photo ID, and collect your co-pay or co-insurance, if applicable.

You will then be given an introduction to our building, including the location of restrooms and where you can obtain a soft drink, water or coffee. At the time of your appointment, you will be introduced to your provider who will meet you in the main waiting area.

During the first appointment, your clinician will ask you questions about your current symptoms and psychological issues, your family history, any past treatment, and your goals for being treated at this facility. This appointment will also provide you with an opportunity to ask your provider questions about his or her background, proposed treatment, and any other concerns.

How do I get paperwork, such as disability forms or Family Medical Leave Act forms completed?

Please inform the front desk when you are checking in for your appointment that you have forms that must be completed. Support staff will make sure that your clinician completes these forms. Please allow 5 working days for completion of such forms. Following completion, you may pick-up your forms or have them mailed to you. For forms requiring substantial clinician time to complete, there will be a charge. Any fee will be discussed with you prior to the completion of your forms.

How do I get a prescription renewed?

It is expected that you will ask for a refill of any prescriptions during your normally scheduled appointments with your psychiatrist. For replacement of lost prescriptions, there will be a charge. If you have not scheduled an appointment with your psychiatrist and are running out of medication, you will be issued a stopgap script and an appointment scheduled for you to see your doctor. Under no conditions will prescriptions be called in or filled after hours or on weekends.

Why are Late Cancellation or No Show fees charged?

24 hour notice must be made to cancel an appointment. If this is not done, a fee will be charged for your missed appointment. This is done because time has been set aside especially for you, and we cannot contact people on our waiting list and give them an opportunity to take your time if we do not know you will not be keeping your appointment. Your insurance company will not pay for missed visits and will not reimburse for a late cancellation or no show fee.

Questions About Therapy

Why do people seek therapy? There are many reasons people seek therapy. These include: unexpected changes in their lives such as job loss or death of a loved one; a desire to engage in self-exploration and personal growth; concern about interpersonal relationships; and feeling as if current coping strategies are not adequate to deal with anxiety, depression, and/or anger. Working with a therapist, people can work toward self-change, problem-solving, and enhanced coping skills.

What takes place in a therapy session? During your 50-minute therapy session, you and your therapist will talk about your concerns, your feelings, and issues in your life. You may be given a task to help you in thinking about what was discussed or in learning more about your concern; for example, you may be asked to read a book or to complete “homework” tracking the frequency and intensity of your panic attacks.

What benefits can be expected from therapy? Working with someone who understands and can help with your concerns can be a tremendous asset. You can expect benefits such as:

  • Finding new ways to cope with stress and anxiety
  • Resolving concerns that brought you to therapy
  • Enhancing your problem solving skills
  • Improving interpersonal skills including communication
  • Managing anger, depression, and grief

Is therapy confidential? In general therapy communications are confidential and information is not released without your permission. Exceptions to this rule include:

  • Suspected child, dependent adult or elder abuse. The therapist is required by law to report this.
  • If a client is threatening serious bodily harm to another person. The therapist must notify the police and inform the intended victim.
  • If a client intends to harm himself or herself. The therapist will make every effort to keep the patient safe including admission to a hospital-based program.
© 2018 Educational & Psychological Services, Ltd.   •   847 N. Center Street, Naperville, Illinois 60563   •   ph (630) 527-6322   •   fax (630) 548-0982   •   Site By: Bradley & Company